Privacy notice

Last updated 4 November 2026.

Ringback Mate is a trading name of Tomasz Wilczynski, a sole trader in the UK. I'm responsible for the personal information described here. If you have any questions, or want to use any of your rights, email tom@ringbackmate.co.uk.

If you visit this website

This website doesn't use cookies, analytics or advertising trackers. Its fonts load from Google Fonts, so your browser shares your IP address with Google when the page loads. The server keeps short technical logs (such as IP address and pages requested) to keep the site running and secure.

If you ring or text our demo line (07782 359411)

• What we keep: your phone number, the time of the call, and the text messages you send and receive.
• Why: to show you how Ringback Mate works and to reply to you. Our lawful basis is legitimate interests: you contacted us, and you'd expect a reply.
• How long: deleted after 12 months with no activity.
• Text STOP at any time and you won't get any more messages.

If you email us or become a client

We use your name, business details and contact details to talk to you about Ringback Mate, set up the service and send invoices. We keep business and tax records for as long as the law requires (usually 6 years).

If you contact a business that uses Ringback Mate

When you ring a business that uses Ringback Mate and get a text back, that business is responsible for your information and their own privacy notice applies. We handle it for them only to run the service, under a written agreement. Conversations are deleted after 12 months with no activity, and texting STOP always works.

Who helps us run the service

• Fly.io hosts the app and its database in London.
• Twilio connects the calls and sends and receives the texts. It processes this in the United States.
• Anthropic (Claude) writes the replies to text messages. It processes this in the United States.
• Google Workspace provides our email.

Where information goes outside the UK, these companies protect it under the UK's approved safeguards for international transfers. We don't sell personal information and we don't use it for marketing.

Your rights

You can ask for a copy of your information, ask us to correct or delete it, or object to how we use it. Email us and we'll reply within a month. If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.